OK!

FAQ

What is the "secret" all about?

  • Q
    What is SOM?
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  • A

    Simply put SOM is the first Korean feminine pad subscription service that delivers the best Korean brand feminine pads directly from Korea to
    your doorstep along with a secret gift of the month to make your time of the month a more enjoyable one. This give a reason to celebrate your
    period, doesn’t it?

  • Q
    Why should I subscribe to SOM?
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  • A

    All of us know that the time of the month is quite a rough one each and every time it comes. The ladies at SOM have come around having both you and us in mind to make our time of the month a little easier and pleasant one by sharing only the best we have.

     

    Now that we are around there is no need for you to crawl down the isle of the drugstore searching for the more comfy pad to help yourself already in pain or ask (or rather beg) a favor to your boyfriend, husband, brother, sister, mother… We got your period covered, PERIOD.

Getting Started with the "secret"

  • Q
    How many pads do I get each month?
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  • A

    A combination of 28 to 30 pieces of medium, super long, overnight and/or panty liner pads will be shipped to you upon your choice of your flow from light, normal or heavy.

  • Q
    What is inside the SOM box each month?
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  • A

    The SOM box includes a set of 28 to 30 pieces Korean feminine pad of your choice all packed hygienically by size in our beautiful pink plastic packaging, a complementary Magic Heat Patch to heat up your day, a handy pouch for you to carry your pads and a very special hand-curated Korean gift that changes every month all directly shipped from Korea.  

  • Q
    How much does it cost?
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  • A

    The SOM box costs US$15 plus a shipping fee from Korea to your doorstep of USD$3.50 to USD$6.00 (depending on your shipping country) per month. 


  • Q
    Which Korean brands of feminine products do you carry?
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  • A

    SOM cares and have only cherry picked the best Korean brands that have been widely recognized for their quality. For a detailed explanation of the pads we carry, please check out our “Our Secret Products” page.

  • Q
    Why does SOM not carry tampons?
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  • A

    Although it is a rare occurring illness, TSS (Toxic Shock Syndrome) is a serious illness that may be facilitated by the use of high absorbency tampons due to their prolonged intra-vaginal use enhancing the bacterial growth. SOM cares for your safety

  • Q
    What kind of secret gift is included each month?
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  • A

    Like all women do, the ladies at SOM love to go shopping and lost in the shopping havens of Korea. While we go around shopping, we have hand-picked the best products that we have enjoyed ourselves to make your time of the month a more pleasant one.

  • Q
    What payment methods do you accept?
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  • A

    We accept all major credit cards

  • Q
    When does SOM charge my credit card every month?
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  • A

    Your SOM box will be automatically shipped on your selected departure date every month for your comfort and your credit card will be automatically charged 1 to 3 days before your departure date until you cancel your subscription.

Secret shipping "secrets"

  • Q
    When will I receive my SOM box?
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  • A

    Your SOM box’s delivery starts from Korea on the day you have chosen between the three dates; 5th, 15th and 25th of each month. Shipping times may vary by shipping country. Your days of last-minute panic runs to the drugstore for feminine pads have ended! Stay worry free and SOM will take care of you and your time of the month. 

  • Q
    Does SOM ship internationally?
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  • A

    Of course we do, we would like to share all the best Korean feminine pads with our sisters all around the world. Please kindly switch to our global website for delivery to other international countries.

  • Q
    How do I update my shipping address?
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  • A

    Please kindly log-in and select the “My Secret” page to update your changes.

  • Q
    How can I track my SOM box?
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  • A

    Please kindly log-in and select the “My Secret” page to view your order status. A tracking number will appear once this month’s SOM box is on the way to you.

  • Q
    My SOM box was late or never arrived.
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  • A

    We are sincerely sorry to hear this and please kindly send us an email for us to see what went wrong and how we could solve it immediately.

  • Q
    What is SOM’s refund policy?
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  • A

    Due to the delicateness and hygiene concerns of the feminine products we carry, SOM ships all pads seal packed in SOM’s pink plastic packets for everyone’s safety and hygiene, and due to this we apologize and ask for your understanding that we are unable to process any returns or exchanges.


    Although we take our utmost care, in cases where you have received defective products please kindly contact us at support@secretofthemonth.com and we will follow up with it immediately.

  • Q
    How long does SOM box takes to be delivered to my home?
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  • A

    I guess you just can't wait to have your SOM box home as soon as possible!

    We understand that, and below is a reference chart for estimated shipping durations to the 64 countries we ship around the world from your SOM box's departure date


    CountryEstimated Shipping Duration**
    Argentina10-20 Days
    Australia7-12 Days
    Austria7-14 Days
    Bahrain9-15 Days
    Bangladesh5-10 Days
    Belgium7-14 Days
    Brazil10-20 Days
    Brunei5-10 Days
    Cambodia5-10 Days
    Canada7-14 Days
    China5-10 Days
    Czech7-14 Days
    Denmark7-14 Days
    Finland7-14 Days
    France7-14 Days
    Germany7-14 Days
    Greece7-14 Days
    Guam7-12 Days
    Hawaii7-12 Days
    Hong Kong5-8 Days
    Hungary7-14 Days
    Iceland7-14 Days
    India9-15 Days
    Indonesia10-20 Days
    Iran9-15 Days
    Ireland7-14 Days
    Israel9-15 Days
    Italy7-14 Days
    Japan7-10 Days
    Jordan9-15 Days
    Kuwait9-15 Days
    Laos5-10 Days
    Luxembourg7-14 Days
    Macau5-8 Days
    Malaysia8-12 Days
    Mexico10-20 Days
    Mongolia10-20 Days
    Myanmar10-20 Days
    Netherlands7-14 Days
    New Zealand7-12 Days
    Norway7-14 Days
    Panama10-20 Days
    Peru10-20 Days
    Philippines5-10 Days
    Poland7-14 Days
    Portugal7-14 Days
    Qatar9-15 Days
    Romania7-14 Days
    Russia7-14 Days
    Saipan7-12 Days
    Saudi Arabia9-15 Days
    Singapore6-10 Days
    South Africa10-20 Days
    Spain7-14 Days
    Sweden7-14 Days
    Swiss7-14 Days
    Taiwan5-8 Days
    Thailand5-8 Days
    Turkey9-15 Days
    United Arab Emirates9-15 Days
    United Kingdom7-14 Days
    United States7-14 Days
    Uruguay10-20 Days
    Vietnam9-13 Days


    **This is an informative estimate for your reference although we and our partners try our best to deliver your SOM box on time, we ask for your understanding that there may be delays happen due to unforeseen circumstances.

Secret changes to the "secrets"

  • Q
    Can I change the delivery schedule for my SOM box?
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  • A

    Sure, please kindly log-in and select the “My Secret” page to update your changes. Please kindly be aware that you can only change the delivery schedule 5 days before the SOM box's departure date you selected.

  • Q
    How do I change the feminine brand or "my flow" selection?
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  • A

    Please kindly log-in and select the "My Secret" page to update your changes. Please kindly be aware that you can only make the change 5 days before the SOM box's departure date you selected.

  • Q
    How do I cancel my subscription?
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  • A

    We are sorry to hear this and it is always hard to say goodbye but it is simple and can be done at anytime by logging in and selecting the “My Secret > My Secret Account” page to click on the “Cancel Subscription” button. But just before you decide to leave us please kindly drop us a message at anna.kwon@secretofthemonth.com and let us know if there is anything we could do to make your SOM experience better.